I purchased a new product, did my first unboxing video, hooked it up, recorded some of the steps, was going to do a review, and it didn’t work. At first, it was definitely my fault for connecting it incorrectly, but since then I’ve discovered other issues that I’m working with their support on. It’s a great product and I’m excited to get it working, but bummed that these issues are holding me back both from using it fully as intended and recording the review.